Privacy policy

NextTier respects user privacy and is committed to protecting personal data in accordance with applicable law, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, store, process, share, and protect personal data in connection with the NextTier platform.

By creating a NextTier account or using the platform, you acknowledge the data practices described in this Privacy Policy and our Terms & Conditions. If you have any questions, contact us at support@nexttier.pro.

1. What Personal Data Do We Collect?

• Email address or social login profile for account creation.
• Full name, phone number, and other contact details for seller verification, identity checks, or support purposes.
• Age confirmation where relevant.
• IP address, browser type, device identifiers, and approximate geographic location.
• Cookies and tracking data (see our Cookie Policy).
• Technical data such as error logs, device information, and browsing activity.
• Limited payment information such as amount, date, transaction ID, and billing details.
• Identity documents for account recovery, fraud prevention, sanctions checks, or other compliance purposes.
• Residency information, payout details, and other compliance-related information for users applying for seller status or receiving payouts.

2. How Do We Process Your Personal Data?

2.1. Contractual and platform-operation purposes

We process your data to:

• Register and maintain your account.
• Operate the platform and facilitate orders between buyers and sellers.
• Administer payments, escrow, payouts, and related fraud checks.
• Provide support, dispute review, and communication tools.
• Comply with legal, regulatory, payment-provider, and security obligations.

2.2. Consent

With your explicit consent, we may use your data for:

• Marketing communications and promotions.
• Personalized advertising.
• Surveys and market research.

You can withdraw consent at any time.

2.3. Legitimate Interests

We may process data to:

• Prevent fraud and enforce our terms.
• Improve website performance and platform usability.
• Conduct risk, abuse, and security monitoring.
• Provide relevant recommendations and improve support quality.

2.4. Data Sharing with Third Parties

We may share your personal data with:

• Certified payment processors and payment infrastructure providers.
• Identity verification providers and compliance vendors.
• Analytics providers such as Google Analytics and Hotjar.
• Advertising platforms such as Google Ads or Meta Ads where applicable.
• Customer support, CRM, hosting, and infrastructure providers.
• Authorities or legal counterparties where disclosure is required by law or reasonably necessary to protect our legal interests.

3. Data Storage and Security

We use reasonable technical and organizational measures to protect personal data, including access controls, logging, encryption where appropriate, and security reviews of relevant service providers.

4. International Data Transfers

Where personal data is transferred outside the EEA, we use GDPR-approved safeguards where required, including Standard Contractual Clauses or equivalent transfer mechanisms.

5. Publicly Available Data

• Your username or nickname may be visible to other users.
• Profile ratings, reviews, or other public feedback features may be visible where enabled by the platform.

We do not intentionally publish sensitive contact details unless you choose to share them yourself.

6. Your Rights Under GDPR

• Right to access your data.
• Right to rectify inaccurate data.
• Right to restrict processing.
• Right to erasure, where applicable.
• Right to data portability.
• Right to object to certain processing.
• Right to withdraw consent at any time.

To exercise these rights, contact support@nexttier.pro.

7. Data Retention

• Account data: while your account is active and for a reasonable period afterward where needed for legal, fraud, or support reasons.
• Transaction data: for the period required by law, payment-provider obligations, accounting needs, or dispute defense.
• Support and dispute records: for as long as reasonably necessary to operate the platform and defend legal claims.

8. Changes to This Privacy Policy

We may update this policy from time to time. Continued use of the platform after changes take effect constitutes acceptance of the updated policy, unless mandatory law requires a different notice or consent process.