Nexttier Refund Policy

Last Updated: August 9, 2025

1. General Provisions

The final decision on refunds or provision of bonus compensation remains at the sole discretion of Nexttier. We reserve the right to resolve any disputes individually.

2. Methods and Timeframes for Refunds

Refunds on our platform are processed in two steps:

1. Step 1: Funds will be credited to your Nexttier account balance. You may use these funds for another purchase by selecting "account balance" as the payment method.
2. Step 2: Upon request, funds can be refunded from your Nexttier account balance back to your original payment method. It may take up to 12 business days from the moment the refund request is approved by our Customer Support team to initiate the refund in our payment system. Once initiated, it may take between 1 and 14 business days to appear in your account, depending on your payment provider.

3. Grounds for Refunds

You can request a refund from your Nexttier balance under the following circumstances:

• Your order was canceled.
• The service provided was of extremely poor quality (subject to review and decision by Nexttier).
• An arbitration case was raised, and a decision for a refund or partial refund was made by the Nexttier Arbitration team.

3.1. Boosting Services

• The service was not delivered on time or was partially completed.
• The service provider caused harm to the buyer’s gaming account through prohibited programs or misconduct (e.g., bans, loss of progress, in-game penalties).
• The service provider used resources or altered gaming account details without buyer consent.

3.2. In-game Currency

• The order was not fully delivered within the agreed timeframe.
• The service provider failed to disclose significant risks that could lead to account restrictions.
• The currency was obtained fraudulently or through prohibited methods.

4. Situations Where Refunds Are Not Possible

• The order was mistakenly placed by the buyer and has already been delivered.
• The buyer initiated a chargeback without first contacting Nexttier Customer Support.
• The refund request is due to market price changes after purchase.
• The buyer’s gaming account faced penalties due to their own actions (e.g., use of bots, prohibited software, toxic behavior).
• The buyer logged into their gaming account during an active boosting service without prior agreement with the provider.

5. Contacting Service Providers Before Requesting a Refund

Before contacting Nexttier Customer Support or starting arbitration, we recommend communicating directly with the service provider to resolve the issue quickly.

6. Refund Request Procedure

To submit a refund request, contact Nexttier Customer Support via the "Request Refund" button on your order page or through our online chat.

• Standard refunds: If your case does not require arbitration, funds will be credited to your Nexttier account balance as soon as the refund is confirmed.
• Refunds requiring arbitration: In dispute cases, please allow 3–5 business days for investigation by our arbitration team.

Once funds are in your account balance, you may request a transfer back to your original payment method by contacting Customer Support.

7. Arbitration Proceedings

If an issue with a service provider cannot be resolved directly, you may submit an arbitration request. The Nexttier Arbitration team will review your case within 3–5 business days and issue one of the following decisions:

• A full refund
• A partial refund
• A refusal of refund (with detailed reasons provided)

8. Refunds to Your Original Payment Method

• Refunds can only be processed to the original payment account used for purchase.
• No processing fees are charged — you will receive exactly the amount paid.
• Once initiated, it may take 1–14 business days for the refund to appear in your account, depending on your payment provider.

9. Pricing Policy

Nexttier offers competitive prices for all services. Prices may change without prior notice due to market conditions. If the price drops after your purchase, we are not obligated to refund the difference, but we may offer non-monetary compensation as a goodwill gesture.

10. Additional Notes

For questions or clarifications, contact us at support@nexttier.pro or via our online chat. This Refund Policy is subject to periodic updates, so please review it regularly.