Support & order assistance

NextTier is a leading provider of gaming services and digital goods. Our mission is to offer the best customer experience for players worldwide.

When you can contact support

You can contact us at any point if:

• you are not sure which service or options fit your goals;
• you want to check the status or ETA of an existing order;
• something unexpected happened during the boost (disconnects, schedule change, technical issues);
• you have questions after the order is marked as completed.

How we handle your request

1. You contact us — preferably by email at support@nexttier.pro.
2. We identify the order — using your email and order ID we find all relevant information in our system.
3. We investigate — we check logs, talk to the booster if needed and review what has already been done.
4. We propose a solution — schedule adjustments, additional runs, partial refund or another fix depending on the situation.
5. We follow up — we keep you updated until the issue is fully resolved.

Where to see your order status

You can always see the status of your orders in your account on the website.

• which game and service you purchased;
• selected options and notes you left for the booster;
• current internal status (for example: accepted, in progress, completed);
• price and applied discounts or promo codes.

If something goes wrong

Our goal is always to complete the order as described on the product page and within the realistic ETA. But online games and schedules can be unpredictable. If something goes off-track:

• we review the case individually;
• we may offer rescheduling, extra runs or another form of compensation;
• if the service cannot be reasonably completed, we assess options under our Refund policy.

If you ever feel that something is unclear or you are not getting enough information about your order, please contact us — we would rather over-explain than leave you guessing.